I finished testing the issue code today. We now have a functional ‘help desk database’ for the MUD. It’s primitive, but it should do the trick and can be expanded/changed as necessary. At least we’ve eliminated the bug, idea, typo, and ‘helps needed’ files that admins would rarely, if ever, look at. Here’s an example of usage:
< > issue update 2 This is a test issue.
Issue 2 updated with text This is a test issue.
< > issue close 2 Testing the issue entry system.
Issue 2 closed with resolution Testing the issue entry system.
< > issue show 2
Issue Number: 2 Priority: high Type: helpentryrequest
Is Closed: True Opened by Imm: True In Room: 0
Created by: Xangis Time: 7/6/2008 11:14 AM Text:
disarm
Entered by: Xangis Time: 7/6/2008 11:32 AM Text:
this
Entered by: Xangis Time: 7/6/2008 11:36 AM Text:
This is a test issue.
Closed by: Xangis Time: 7/6/2008 11:37 AM Text:
Testing the issue entry system.
< > requesthelp disarm
Help entry request recorded. Thank you.
< > issue list
Issues:
[3] (lowest) Help Request: disarm
[4] (lowest) Help Request: issue
[5] (lowest) Help Request: ignore
< > Issue Number: 3 Priority: lowest Type: helpentryrequest
Is Closed: False Opened by Imm: True In Room: 0
Created by: Xangis Time: 7/6/2008 11:25 AM Text:
Help Request: disarm
< > issue priority 3 lowest
Issue 3 priority set to lowest.
Just stumbled across this site today, reminds me of my days of tinkering with code. this particular post tipped of something in the depths of memory- i had a feature that would record all failed “help ” requests (right where it sends back the “no help available on that topic”.
yes, lots of times it would just record people’s typos when looking up something, but it did give me an indication of what people wanted more help on, and how they were thinking about things. for example, say you take your bounty system. maybe people keep looking for help on “bounty hunter”- you could then add that keyword to the “bounty” helpfile, so they can still get to it.
good luck!
We actually did that for Basternae 2. Of course, there was so much typo spam in the file that almost none of the admins had the patience to read it…